I am sorry about that.
I logged back into this Forum for the first time in many months and remember I did not find the responses wre very prompt when I needed help, when I first bought mine.
I was seeking knowledge about another issue - I am sorry but I cannot give technical help.
The thing does have a few quirks but basically usually works fine for me.
I am wondering if you had a shop demo and whether your machine has a basic fault - also maybe it has now taken a charge and is OK.
I guess that you will not be looking here for solutions - but I wish you well nonetheless.