spindoctor wrote:I have an issue with my network adapter on my Lynx 10 which has simply stopped working after 2 months under Windows 10, and wondered what you think of the response I got from Lynx support. My issue is that how do they know it's not a hardware fault? Windows reported the Realtek adapter failed to start, I rebooted and it now doesn't appear to have any adapter installed at all. Surely if it was driver related, it would still show in device manager with an exclamation mark?
Below is my correspondence, but basically they seem to be saying: "tough luck":
I have a linx 10 tablet purchased via Amazon about 5 months ago and recently I lost the network adapter. In device manager it was reporting that the realtek adapter would not start and had an exclamation mark there. I restarted the tablet and this time it had disappeared completely. If I try and start a new broadband network, windows 10 reports that there is no hardware installed.
According to the information from Microsoft, the only excluded editions to the free upgrade to Windows 10 are Windows 7 Enterprise, Windows 8/8.1 Enterprise, and Windows RT/RT 8.1.
Since the Linx tablets are installed with “Windows 8.1 with Bing”, according to that information, these tablets should qualify.
These Linx devices (Linx 7, Linx 8, and Linx 10) have been manufactured prior to the launch of the official windows 10 software.
In the Microsoft update centre, a couple of weeks after the launch – Microsoft introduced two specific “KB” updates (KB3035583 & KB2976978) prior to attempting the upgrade.
Please be aware, as the manufacturer, we have to explain that you do this at your own risk and if in the upgrade process the recovery partition is deleted, you will not be able to revert back to factory settings.
The upgrade can/may cause issues to the operating performance which we would be unable to troubleshoot/exchange as faulty on Windows 10 software as we manufacture these devices to Windows 8.1 with Bing OEM standard.
Please accept our apologies for any transgression or consequential loss this may/may have caused
A software upgrade does generally not have any affect on warranty. They can argue this, which causes obvious stress, but you're only upgrading to official software that you're entitled to - you're not fiddling with the bios or anything else.
My suggest would be to attempt to downgrade to Windows 8.1 (if at all possible in any way). See if the network adapter works - if not then it's hardware related.